Please read this entire agreement. Sign at the bottom.
A WordPress Care Plan is comprised of website hosting services, website maintenance services, and website security services provided by us to you as outlined below.
In this agreement we try to write everything in plain English, and to do that we use terms like “we” and “you.” “We,” “us,” “our,” and “the Company” means Flemco Designs, an LLC registered in the State of OHIO. The “You” or “Client” in this document is you, our Client.
WordPress Care Plan DEFINED
A WordPress Care Plan combines website hosting on our private server with website backups and software updates for the WordPress core files, and the themes and plugins installed on your website.
- Website Hosting
We will host your website in a controlled environment on our private server. Only websites that we manage are allowed on our web server. We provide an SSL certificate for your website at no additional cost.
- Website Backups
We automatically back up your website files and database every day. This backup is stored in our cloud data vault where we retain the previous 30 backups for your site.
- Software Updates
We proactively update the WordPress core software, your theme files, and your plugin files. We perform updates on your site once per week for the items that appear in the “Updates” area of your WordPress dashboard. We also watch WordPress industry security news and proactively perform these updates more frequently during times when threat levels are heightened.
Should your site become compromised by a hack or if your site becomes inoperable because of user error, we will restore a backup for you. If the restorations are the result of a hack, there is no limit to the number of restorations we will perform for you under this service. If the restorations are due to user error, we will perform a maximum of 2 restorations in any 30-day period. Additional user error-related restorations will be performed at our current hourly rate (at the time services are requested) with a one-hour minimum.
Plugins and Theme Licenses
Included with this plan are the license for the Kadence theme and the Gravity Forms plugin. If your site implements premium plugins that require an annual paid subscription to receive updates, you will be responsible for maintaining the appropriate licenses (paying for them yourself). Plugins which are outdated and / or do not have a valid license will be removed from the website.
WHILE WE CAN IDENTIFY MANY PROBLEMS BEFORE THEY ARE NOTICED, IT IS YOUR RESPONSIBILITY TO INFORM US IF YOUR SITE IS EXPERIENCING PROBLEMS AND NEEDS ATTENTION.
Late Payment and Collections
The WordPress Care Plan services are purchased on a month-to-month basis. Payment is due via automatic credit card payment or bank account withdrawal on the first day of the month and is considered overdue after 15 days. If your payment for the WordPress Care Plan or any other services we provide to you is more than 30 days past due, WE RESERVE THE RIGHT TO SUSPEND YOUR WEBSITE FROM PUBLIC VIEW UNTIL ALL OUTSTANDING BILLS ARE CURRENT.
Cancellation and Refund Policy
YOU MAY CANCEL THE WORDPRESS CARE PLAN WITH A 30-DAY NOTICE.
WE DO NOT OFFER REFUNDS ON ANY OF OUR SERVICES.
IF YOU ELECT TO DISCONTINUE THE WORDPRESS CARE PLAN, THE TOTAL RESPONSIBILITY IS YOURS FOR PERFORMING BACKUPS AND KEEPING ALL COMPONENTS OF YOUR WEBSITE BACKED UP, SECURED, AND UPDATED.
If you desire to migrate your website to another web host. We will at your discretion (1) provide you with an administrator login for your WordPress site so a backup can be performed and migrated to the new location, (2) provide a backup to you created using an industry standard WordPress backup system at a cost of our current hourly rate (at the time services are requested), or (3) perform the website migration for you at our current hourly rate (at the time services are requested). FOR SECURITY REASONS, WE DO NOT PROVIDE FTP OR CONTROL PANEL ACCESS TO OUR CLIENTS OR TO THIRD PARTIES.
Third Party Services
If you employ a third party whose services involve modifications to the website, WE CANNOT BE RESPONSIBLE FOR ERRORS CAUSED BY THE WORK OF A THIRD PARTY. Should our services be necessary due to any work performed by a third party, these services are billable at our current hourly rate at the time services are requested.
The WordPress Care Plan does not cover any work necessary due to actions performed by a third party.
Email service is not included in any of our WordPress Care Plans. We recommend excellent third party services such as Google Apps and Microsoft Office 365.
Occasionally, your website may send email when certain events occur such as the completion of a contact form, sale of a product, update/reset of a user’s password, etc. We do provide a software which helps to ensure the emails are delivered properly. But emails that are automatically generated by the WordPress system are sometimes flagged as spam (or not delivered at all) by email providers like Google/Gmail, Microsoft, Yahoo and others.
SINCE WE CAN ONLY CONTROL THE SENDING OF EMAIL AND NOT ITS RECEPT OR INTERCEPTION, WE CANNOT BE HELD RESPONSIBLE FOR ANY EMAILS THAT WERE NOT DELIVERED TO THE CLIENT FOR ANY REASON.
It is the client’s responsibility to regularly check spam folders and website form and order interfaces for any notifications that were not delivered to the client’s inbox.
Registering a domain name for your web site and paying the fee for it annually is your responsibility. We can assist in the process of registration and connecting your name to the web site if you desire. You can purchase your domain name for multiple years, or renew it annually at your discretion. Just be sure that the credit card the domain registrar has on file for you is current.
WE ARE NOT RESPONSIBLE FOR SUSPENSION OR LOSS OF DOMAIN NAMES BECAUSE YOUR CARD COULD NOT BE BILLED. Any time spent reestablishing your site after domain expires is billable at our current hourly rate at the time services are requested.
Refusal or Discontinuation of Service
We reserve the right to refuse, restrict or terminate service to any client for any reason.